Introducing two-step verification

August 19, 2020

Two-step verification is now available for all Hubert members. This feature gives you an extra layer of security when accessing your Hubert account online through Hubert GO (app) and Hubert GO Web (desktop). It is as easy as 1, 2, (step three not required!)

Effective September 28, 2020, the enabling of two-step verification will be mandatory for accessing Hubert GO Web (desktop) and Hubert GO (app). See below for instructions on how to enable. 

What is two-step verification?

Two-step verification provides added security and protects your information by asking you to answer security questions or enter a one-time passcode (sent either by email or text) as part of the login process when logging into your account. You may have two-step verification set up for an email account, bank account, and more.

This process confirms it’s really YOU (the owner) accessing the account and all the important info within.

When logging on to Hubert GO or Hubert GO Web, you will be asked for your member number and password, along with the ‘second step’ which could include answering the security questions or inputting the one-time passcode received via email or text.

How do I enable two-step verification?  

When you login to your online banking, simply navigate to ‘settings — two-factor verification’. We strongly encourage you to enable this feature for added protection.

If you continue on, you will get to select three security questions, provide your answers and hints for those answers, as well as confirm your email and mobile phone number. All fields must be completed. Please note that answers to the security questions are case-sensitive.

Once everything is confirmed, the next time you wish to access online banking you will have to:

  1. Login as normally with your member number and password.
  2. Choose to answer a security question, OR
  3. Choose to have a one-time passcode sent to you via email or mobile phone. Once you receive the code, enter it in the provided area on the login screen. After that point your device will be ‘remembered’ and you won’t have to enter the code or answer the security question each time

If you plan to enable two-step verification through the app, please ensure it is updated before starting as this feature is only available with the most recent version of the app.

What if I decline?

You may decline if you wish, but we highly recommend enabling the feature as it’s a great way to further protect your online banking information. At some point in the near future, we will make two-step verification mandatory, knowing that added layer of protection and security is important for our membership.

If you change your mind and wish to enable sooner, simply navigate to the settings section on the web and app versions.

As always, you can reach out to us if you have questions about two-step verification or other account-related inquiries.