The July 1st Access, Noventis, and Sunova Credit Union merger is now complete. In order to perform integration activities leading up to the formal merge date, member personal information has been shared between the three entities in strict accordance with section 7.2(1) of PIPEDA as it relates to business transactions.

Our Privacy Code

Our Privacy Code is guided by the ten principles outlined by Canada’s privacy act:

Accountability
We are responsible for all personal information under our control and have designated individuals who are accountable for our compliance with the ten principles that comprise our Privacy Code.

Identifying Purposes
When we ask for personal information from our members, we must identify what we will use it for.

Consent
We require your knowledge and consent for the collection, use, or disclosure of your personal information, except where it is required or permitted by law.

Limiting Collection
The information we collect is limited to only the purposes we have identified to you. We will only collect information by fair and lawful means.

Limited Use, Disclosure and Retention
We use and disclose your information only for the purpose we collected it for, unless you consent otherwise or as required by law. We retain personal information only as long as necessary to fulfill those purposes.

Accuracy
We maintain and update your information as necessary to ensure accuracy for the purposes for which it is used.

Safeguards
We protect your information with security safeguards appropriate to the sensitivity level of the information.

Openness
We make information available to you regarding the policies that apply to the management of your information.

Member Access
At your request, we will inform you of the existence, use, and disclosure of your personal information, and will give you access to that information. You may confirm the accuracy and completeness of your information and may request changes if necessary.

Why we ask for your information

We hold personal information about members to help us meet and maintain the highest standards of financial service. The information we ask for will depend on which products or services you would like. For every product or service, we need your name, address, and some identification. We only collect and use the information for the purposes explained to you. Here is why we need some of the other information we ask you to provide:

Birth Date. This helps us identify you and may also be used to determine your eligibility for products and services that may be of benefit to a particular age group.
Social Insurance Number (SIN). Your SIN is required for products which earn investment income, in order to comply with Canada Revenue Agency’s income reporting requirements. We also use it to keep your information separate from that of other members with a similar name, including information we obtain with your consent through the credit approval process.
Financial Information. This is used to ensure that the advice we give you is appropriate for you.

When you apply for a new product or service, we will indicate in the application or agreement how we intend to use your information. If we need to use it for another purpose, we will ask you for your consent at that time.

If you wish, you may opt out of receiving promotional information sent to you by Hubert Financial by completing our Privacy Exception Form

How to make an access request, inquiry or complaint

Access Request
Please provide the following in a dated and signed letter:

• A description of the information to which you seek access
• Name, address and phone number where you can be reached during the day;
• Location address where you would like to obtain access to the information (for example which branch).
• One piece of identification bearing a signature and photo, including your birth date, in order to obtain the information requested

Inquiry or Complaint
Please specify the following in a dated and signed letter:

• The nature of the inquiry or complaint (please be as specific as possible)
• Your name, address and phone number where you can be reached during the day

All access requests, inquiries or complaints are to be sent to:

Email: privacyofficer@accesscu.ca

Mail: Access Credit Union
Attention: Privacy Officer
PTH #14 Unit #2 – 23111
Stanley Business Centre
Winkler, MB R6W 4B4

For additional information, please contact us.