News

Help HQ calls now recorded

January 25, 2021
For training and quality assurance purposes, all inbound and outbound calls to Hubert’s contact centre, Help HQ, will be recorded, provided consent from you, the member, is given. If you do not wish to have your call recorded, there are other options available to you, such as online banking or...
Read more

Our holiday hours

December 20, 2020
When are we closed this holiday season? Let’s see… December 24: closed at 12:00 pm December 25: closed December 26: closed January 1: closed Although we’re off for a few days, we’re still here for you. Make sure to reach out early if you have a question or transaction you’d...
Read more

Soon to be open seven days a week

December 16, 2020
Starting December 28, our Help HQ team will be online on Sundays, meaning we’re here for you seven days a week. January 3 will be our first open Sunday. Our new hours will be as follows: Monday to Friday: 8:00 am – 8:00 pm CST Saturday and Sunday: 8:00 am...
Read more

Introducing two-step verification

August 19, 2020
Two-step verification is now available for all Hubert members. This feature gives you an extra layer of security when accessing your Hubert account online through Hubert GO (app) and Hubert GO Web (desktop). It is as easy as 1, 2, (step three not required!) Effective September 28, 2020, the enabling...
Read more

have questions?

Hubert Help HQ is here to, well, help! Click the button below to launch a chat window or give us a call at 1.855.448.2378.

Help HQ staff are available during the following hours:

Monday – Friday: 8:00 am – 8:00 pm
Saturday and Sunday: 8:00 am – 4:00 pm